5 Smart Contact Centre Strategies Designed to Improve the Customer Experience
In a recent study of more than 300 contact centres from across the globe, Deloitte found that 85% of respondents viewed customer experience as a competitive differentiator, up from 62% in 2013. Accuracy and quality of information, quick access to contact centre team members, and first contact resolution were identified as the top customer experience attributes. When it comes to customer experience, how does your business measure up to the attributes identified in the Deloit
How Cloud Communications Can Help Seasonal Businesses
If you are involved in a seasonal business you are well-aware of the unique challenges you face. Although your sales may ebb and flow based on the calendar, you need to control costs year-round. Cloud communications speak directly to the needs of seasonal businesses by allowing you to easily scale when you need to and save big when you don’t. Whether you’re a retailer gearing up for the holidays, a golf course getting ready for a busy summer, or a ski resort looking forward t
Top 10 Benefits of Microsoft Office 365
High Tech is a Microsoft-certified provider of Office 365. If you haven't upgraded to Microsoft Office 365 yet, here are ten good reasons why you might want to make the switch. 1) Accessibility — Anytime, Anywhere Access Office 365 lives in the cloud. That means you have access to Word, Excel, Outlook, and other Microsoft Office tools from anywhere you can get a Web connection, and from virtually any device --Windows or Mac desktops and laptops, Android devices, iPhones, iPad
How Unified Communications Makes Escalating Issues Faster and Easier
When your customers call you with questions or problems they expect fast resolution. Don’t let an outdated phone system slow you down. If you’re relying on older technology, connecting the customer with the right person, right away could be challenging, resulting in longer hold times and callbacks. Plus, since today’s customers have multiple ways to interact with your business, they may seek answers using a variety of channels, from email and instant messaging to social media
How SIP Trunking Can Speed Your Company's Growth
While more and more businesses have come to understand the advantages of cloud-based telecommunications systems, it’s often hard to get around the fact that moving from an older solution costs money. That puts executives in a quandary: Do they put off the investment until it’s absolutely necessary and use their dollars for other initiatives, or upgrade their system now in order to take advantage of the flexibility, cost-effectiveness and power a cloud-based solution can offer
Improve Employee Productivity With SIP Trunks
The adoption of SIP trunking continues to grow. According to a recent survey by market research firm IHS, 62% of North American enterprises plan to use SIP trunking by 2017 compared to the 45% that use it today. The increasing popularity of SIP trunking will come as no surprise to anyone who has implemented the technology and experienced its benefits. For many businesses, ease of expansion, flexibility and lower costs are all drivers of its
adoption. But for those companies
