3 Ways Unified Communications Improves Efficiency and Profitability
The ultimate aim of a truly unified communications solution is to make organizations more efficient, whilst simultaneously improving productivity. As mobile and remote working become increasingly common, UC can empower organizations that employ staff across disparate locations and offices to continue to benefit from a single cohesive communications network as the traditional boundaries of the workplace are dismantled. New methods of communications and messaging tools are ever
Customize Your Contact Centre To Meet the Demands of Your Customers
Nowadays, customer support is far more complex and challenging than ever before. Technology has fostered higher expectations amongst customers, who not only expect to reach you through a wider variety of channels, but also increasingly demand same-day resolution of issues. In a recent Nielsen/Harris poll, 79% of Millennials said they expected response back within a day to their online questions. Expectations of Baby Boomers and Gen X’ers weren’t much lower: 71% and 73% respec
How to Pick the Right UC Capabilities for Your Team
As you define the requirements for your new unified communications (UC) solution, it’s important to identify the capabilities that fit best with how your team works. Why? Because rolling out the right features and applications will have a direct impact on adoption rates which, in turn, will maximize the use of the technology. One way to ensure a higher rate of adoption is to have a clear picture of how your employees work, communicate and collaborate. You can use the three-st
How SIP Trunking Can Speed Your Company's Growth
While more and more businesses have come to understand the advantages of cloud-based telecommunications systems, it’s often hard to get around the fact that moving from an older solution costs money. That puts executives in a quandary: Do they put off the investment until it’s absolutely necessary and use their dollars for other initiatives, or upgrade their system now in order to take advantage of the flexibility, cost-effectiveness and power a cloud-based solution can offer
7 Reasons to Consider Cloud-Based Unified Communications Services
The productivity benefits of Unified Communications as a Service (UCaaS) continue to be recognized as it moves into mainstream adoption. As organizations consider how best to deploy, there are a number of factors to consider. UCaaS capabilities, also known as hosted or cloudbased UC, include the features found in premisesbased IP telephony, as well as presence, integrated audio and web conferencing, mobility, collaboration, video solutions, and business application integratio
5 Signs You're Ready to Upgrade to a Cloud VoIP Phone System
Growth – that most desirable of outcomes – can be a double-edged sword. As a company increases in size and becomes more complex, the systems and processes that once supported its workforce may begin to seem inadequate. Pressure points emerge: To accommodate more clients, you need to invest in more powerful business applications and tools. Yet, to do so increases the costs and complicates your choices. To maintain profitability, you need both cutting-edge programs and high-qua
Improve Employee Productivity With SIP Trunks
The adoption of SIP trunking continues to grow. According to a recent survey by market research firm IHS, 62% of North American enterprises plan to use SIP trunking by 2017 compared to the 45% that use it today. The increasing popularity of SIP trunking will come as no surprise to anyone who has implemented the technology and experienced its benefits. For many businesses, ease of expansion, flexibility and lower costs are all drivers of its
adoption. But for those companies
6 Steps to Determine Which Employees Require Mobility
It's common for organizations to phase their mobility solutions rollouts. But determining who should get access to mobility first is always a challenge, especially in organizations with hundreds of employees. While a thorough study looking at employee needs, processes and applications is the usual approach to making these decisions, there’s a quick way to decide which employees and processes can benefit the most from mobility. This six-step plan will help you gather the info
