Customize Your Contact Centre To Meet the Demands of Your Customers
Nowadays, customer support is far more complex and challenging than ever before. Technology has fostered higher expectations amongst customers, who not only expect to reach you through a wider variety of channels, but also increasingly demand same-day resolution of issues. In a recent Nielsen/Harris poll, 79% of Millennials said they expected response back within a day to their online questions. Expectations of Baby Boomers and Gen X’ers weren’t much lower: 71% and 73% respec
Business-Grade Reliability With Cloud Services
What is UCaaS? Unified Communications as a Service (UCaaS) is an all-in-one solution — a monthly payment service that includes voice, messaging, mobile features, conferencing, collaboration, and a wealth of other communication services. Easily add new features and applications as they become available without substantial investment costs. Business Grade Reliability UNIVERGE BLUE from NEC is the product of 100 years of experience, superior technology, and the expertise of a tr
5 Signs You're Ready to Upgrade to a Cloud VoIP Phone System
Growth – that most desirable of outcomes – can be a double-edged sword. As a company increases in size and becomes more complex, the systems and processes that once supported its workforce may begin to seem inadequate. Pressure points emerge: To accommodate more clients, you need to invest in more powerful business applications and tools. Yet, to do so increases the costs and complicates your choices. To maintain profitability, you need both cutting-edge programs and high-qua
The Benefits of Virtualization
What is Virtualization? Virtualization is the process of creating a virtual, rather than physical, version of something. Virtualization can apply to computers, operating systems, storage devices, applications, networks and even your IP phone system components. However, server virtualization is at the heart of it. Organizations are challenged by the limitations of today’s servers, which are designed to run just one
operating system and application at a time. As a result, even
Improve Employee Productivity With SIP Trunks
The adoption of SIP trunking continues to grow. According to a recent survey by market research firm IHS, 62% of North American enterprises plan to use SIP trunking by 2017 compared to the 45% that use it today. The increasing popularity of SIP trunking will come as no surprise to anyone who has implemented the technology and experienced its benefits. For many businesses, ease of expansion, flexibility and lower costs are all drivers of its
adoption. But for those companies
Virtual Meetings Aren't Going Anywhere
Meeting technology, such as collaboration tools provided by High Tech, allows companies to include the right people in meetings, even when those people work remotely or are on the road. Rather than juggle schedules and spend extra money on travel meeting participants can use collaboration tools to click into a video conference from their desktop, tablet or smartphone, removing barriers to making their voice heard and reinforcing their importance to the team. Virtual Meetings
