When your customers call you with questions or problems they expect fast resolution.
Don’t let an outdated phone system slow you down. If you’re relying on older technology, connecting the customer with the right person, right away could be challenging, resulting in longer hold times and callbacks.
Plus, since today’s customers have multiple ways to interact with your business, they may seek...
More and more organizations are moving to upgrade their legacy phone systems, which in many
cases have been in place for decades. Consulting firm Frost & Sullivan says the hosted IP
telephony and unified communications and collaboration market has reached mass adoption, and
predicts the North American market for these services will reach 41.9 million users by 2021.