As the needs of today’s business become increasingly complex, so do the jobs of network and systemsadministrators.
When designing their organization’s IT architecture, IT staff must consider the need for security, redundancy and uptime, not to mention the impact of business process applications such as ERP and CRM onservers and phone systems.
It used to be the CIO and the IT team built their soluti...
Nowadays, customer support is far more complex and challenging than ever before. Technology has fostered higher expectations amongst customers, who not only expect to reach you through a widervariety of channels, but also increasingly demand same-day resolution of issues.
In a recent Nielsen/Harris poll, 79% of Millennials said they expected response back within a day to their online questions.Expe...
When your customers call you with questions or problems they expect fast resolution.
Don’t let an outdated phone system slow you down. If you’re relying on older technology, connecting the customer with the right person, right away could be challenging, resulting in longer hold times and callbacks.
Plus, since today’s customers have multiple ways to interact with your business, they may seek...
More and more organizations are moving to upgrade their legacy phone systems, which in many
cases have been in place for decades. Consulting firm Frost & Sullivan says the hosted IP
telephony and unified communications and collaboration market has reached mass adoption, and
predicts the North American market for these services will reach 41.9 million users by 2021.