The productivity benefits of Unified Communications as a Service (UCaaS) continue to be recognized as it moves into mainstream adoption. As organizations consider how best to deploy, there are a number of factors to consider. UCaaS capabilities, also known as hosted or cloudbased UC, include the features found in premisesbased IP telephony, as well as presence, integrated audio and web conferencin...
More and more organizations are moving to upgrade their legacy phone systems, which in many
cases have been in place for decades. Consulting firm Frost & Sullivan says the hosted IP
telephony and unified communications and collaboration market has reached mass adoption, and
predicts the North American market for these services will reach 41.9 million users by 2021.