Traditionally, business phone services has been considered as an expense item. However, with the advances in telecom, convergence and unified communications (UC) perhaps it’s time to re-frame that thinking. When deployed for maximum potential, your communications solution can not only lower costs, but increase revenues as well.
This concept isn’t as far-fetched as you might think. By integrati...
When your customers call you with questions or problems they expect fast resolution.
Don’t let an outdated phone system slow you down. If you’re relying on older technology, connecting the customer with the right person, right away could be challenging, resulting in longer hold times and callbacks.
Plus, since today’s customers have multiple ways to interact with your business, they may seek...
The productivity benefits of Unified Communications as a Service (UCaaS) continue to be recognized as it moves into mainstream adoption. As organizations consider how best to deploy, there are a number of factors to consider. UCaaS capabilities, also known as hosted or cloudbased UC, include the features found in premisesbased IP telephony, as well as presence, integrated audio and web conferencin...
According to a recent survey by market research firm IHS, 62% of North American enterprises plan to use SIP trunking by 2017 compared to the 45% that use it today. The increasing popularity of SIP trunking will come as no surprise to anyone who has implemented the technology and experienced its benefits.
More and more organizations are moving to upgrade their legacy phone systems, which in many
cases have been in place for decades. Consulting firm Frost & Sullivan says the hosted IP
telephony and unified communications and collaboration market has reached mass adoption, and
predicts the North American market for these services will reach 41.9 million users by 2021.