What is Call Accounting Software?

 

Call Accounting Software applications are extremely useful tools used to monitor and report a wide variety of telecommunication activity.

 

Most solutions include the following modules:

  • Call Tracking Software collects incoming and outgoing telephone data generated by the phone system and can be used to control operation expenses, recover costs, allocate project / account expenses and increase employee productivity.

  • Call Detail Recording (CDR), Station Message Detail Recording (SMDR) or telephone data collected typically includes date, time, call duration, calling/destination parties, call authorization, account code and Caller ID line/trunk information.

  • Call Management Software uses this data to provide cost, caller identification, location information and more for report summary and detail generation.

 

The hospitality industry utilizes call accounting software to generate revenue or recover costs from client/customer telephone activity.

Businesses use call accounting software for client/customer billing, employee misuse and abuse, cost recovery, monitoring line/trunk usage.

 

High Tech Communications has had great success with multiple software vendors such as Hansen Software and RSI.

Please contact us for more information and our professional recommendation.