The productivity benefits of Unified Communications as a Service (UCaaS) continue to be recognized as it moves into mainstream adoption. As organizations consider how best to deploy, there are a number of factors to consider. UCaaS capabilities, also known as hosted or cloudbased UC, include the features found in premisesbased IP telephony, as well as presence, integrated audio and web conferencing, mobility, collaboration, video solutions, and business application integration features all delivered as a service.
The benefits of UCaaS go above and beyond simply shifting costs from a capital expense to a predictable operating expense.
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