Contact Centres and IVR
High Tech Communications offers premises-based and cloud contact center solutions for companies of all sizes, including those with remotely situated agents. Their solutions aim to improve customer satisfaction and enhance the first impression of the company for prospective customers. High Tech Communications provides fully-integrated systems to address communication needs and offers statistical information evaluation, contact centre applications to streamline customer transactions, and closed-loop systems for contact follow-up.
High Tech Communications also offers Interactive Voice Response (IVR) solutions for contact centers. IVR allows customers to obtain standard information using speech recognition and text-to-speech technology, reducing the need for contact center agent involvement. High Tech also offers custom IVR applications, including speech recognition, text-to-speech, contact center applications with screen pops and database connectivity, voice portals, alerts, and fax tools, to increase user productivity.
Interactive Voice Response
Do your Contact Centre agents receive customer calls the old-fashioned way? That is, calls wait in queue until they can be routed to an available agent?
Do your contact centre agents handle customer requests for an account balance or access to inventory information, or information that an agent needs to read from a screen?
With 24 x 7 self-service Interactive Voice Response (IVR) applications, your customers can obtain standard information immediately using technologies known as speech recognition and text-to-speech and thus bypass contact centre agent involvement.
Your agents can then focus on answering pressing calls, such as sales inquiries from potential new customers. Agent productivity is maximized and customer satisfaction goes up.
Whether you're looking for an IVR application with sophisticated speech recognition, text-to-speech, contact centre applications with screen pops and database connectivity, voice portals, alerts, or fax tools, our team can design custom applications and plug-ins to increase your user productivity.