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High Tech's Call and Contact Centre Business Solutions

High Tech's Phones and Managed Services

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High Tech's Call and Contact Centre Business Solutions


Paging and Mass Notification Systems
Paging systems (also known as Public Address or PA systems) are used in most buildings and public places to broadcast announcements to a large number of people at the same time. Typical applications include: airports, train stations, retail stores, large offices, company plants and facilities as well as schools and other educational institutions.
The paging professionals at High Tech are able to design and install complete paging systems, incorporating cabling, amplifiers, mixers, multi-zone modules, and various types of endpoints such as ceiling speakers, internal and external horns, emergency buttons, barrier-free room buttons and pull cords and can be linked to automated announcements.
For the education and other public sector markets, we can provide a strategically designed and implemented mass notification system, complete with panic and lock down buttons linked to automated prerecorded announcements for critical situations such as lockdown, hold and secure and other emergencies. Pressing a button or pulling a cord can trigger an announcement which can be broadcast throughout specific areas or across the entire system. Announcements can be prerecorded by High Tech professionals or the customers or imported and stored on the system in standard .wav format. Our mass notification systems conform to current Ontario Government Guidelines for school safety.
Nurse Call and Wandering Resident
Our ability to integrate with a new or existing telephone system will provide enhanced features and functions such as staff call, security, wireless, and telephone services in one communications package. In addition, we can implement Nurse Call and Wandering Resident solutions into your facility.
The High Tech nurse call system provides two-way voice communications between the resident and the staff for instant response to the resident needs. Direct PBX connectivity allows the facility to utilize in-building wireless phones, pocket pagers, and cellular phones as part of the solution. Calls routed to these devices have roll over capability and built–in call escalation to ensure that no call goes unanswered.
Multiple call points are incorporated into the system to provide the ability for the resident to initiate calls from a variety of devices, including wired and wireless bath stations, as well as wireless pendants. Additional features include Menu and Activity buttons allowing residents to obtain information on kitchen menu, as well as review daily activities, while eliminating time consuming calls to staff.