When the time comes to replace or upgrade your phone system there will be many factors that you will need to consider. For example: Which type of phone system will best support your long-term business plan? Which features will help employees be more productive? Do you have the resources to support and maintain the new system?
Sometimes learning about the experiences of other organizations can help. For example, those who’ve made the switch already say agility and cost were their top drivers for choosing the cloud, according to a No Jitter survey.
Here’s a look at the survey’s top five reasons for moving to the cloud.
Regardless of the industry you’re in, the environment is probably competitive. You need the ability to react quickly to changes or you risk losing ground to both competitors and market disrupters. That’s why agility tops the list, with 18% of No Jitter survey respondents naming it the most compelling reason for deploying a cloud phone system. When users can add new features and functions easily they gain the flexibility to respond to business needs quickly.
That will make your company more competitive and able to quickly adapt as opportunities and challenges present themselves.
2. Total Cost of Operations (TCO)
Over time, a cloud phone system can create significant cost advantages. 16% of the respondents cited TCO as a top reason to move to the cloud. With lower capital and operational expenses, a cloud phone system is often less expensive than an aging PBX. (But be sure to factor in costs for training, maintenance and managed services, which can add to the total cost of operation.)
3. Resiliency/Disaster Recovery
If your business relies on its phones to drive revenue you can’t afford even a few minutes of downtime. Today, when customers hear a busy signal, they simply move on – most likely to one of your competitors. Of course disasters, both natural and technical, do happen, but a cloud phone system built on a distributed architecture minimizes the risk of falling offline. With failover and the ability to switch calls to home-based offices, the right system can enable your business to continue taking calls, even if the storm of the century is on your doorstep.
4. Lack of IT Resources
Nowadays lean IT teams are the rule. Yet inadequate technical resources make it increasingly difficult to properly support and maintain complex and aging on site equipment and wiring. That’s because troubleshooting and repairing the system requires expertise that many companies don’t have on staff.
It’s not surprising, then, that 9% of No Jitter’s respondents look to cloud phone providers to keep their systems operational.
When your sales suddenly surge your contact centre needs to be able to handle the increased volume. With a cloud phone system adding new licenses can take only hours, not weeks, so you can scale up or down to match the demand.
Likewise, if your business expands geographically, new offices can be easily added so employees in e very location benefit from the same features and telephony tools.