May - 2017

How a Cloud Contact Centre Can Create a Better Customer Experience

An effective contact centre team is essential to the growth and success of any business. Companies who operate with the traditional phone call method may be hesitant to update their setup, but evidence has shown that technology such as cloud contact centres have had a huge impact on productivity and efficiency. Here are some of the many benefits available to you if you switch to a cloud-based call centre. Benefits of Cloud Contact Centres Faster and Smarter Services With t

How to Use Communication Technology to Improve Customer Service

Customer service is a very important part of any business as it can affect the success of your company. If your customer support team is effectively responsive to customer complaints, questions, or needs, you will be able to achieve a competitive advantage. Here are some aspects of business communication technology that can help you improve your services and grow your business. Customer Service Technologies Two-Way Videos Speaking face to face with your customer not only g

10 Reasons to Move Your Contact Centre to the Cloud

Call centres worldwide are moving to hosted contact centre platforms at a rapid pace. Why are so many companies moving away from owning and managing expensive call centre equipment on site and moving to the Cloud? Listed below are 10 very compelling reasons. 1. Business Continuity Just last December multiple contact centres in Canada were closed for several days due to severe weather conditions. What was the cost of having their inbound queues and outbound campaigns come to