High Tech can Help you Simplify your Communications
High Tech Communications has partnered with Avaya and RingCentral to help with Avaya Cloud Office™ implementations. As your trusted local Managed Services Provider, High Tech Communications believes in making cloud communications simple and can help your business adopt all-in-one cloud solutions for voice, team messaging, meetings, video conferencing, collaboration and more.
High Tech Communications understands that finding cost-effective, reliable, future-proof products and solutions can be a challenging undertaking for many businesses. We have helped thousands of businesses as their trusted technology consultant, implementation specialist, and single point of contact for a variety of managed services including:
Telephony Solutions including Cloud Communications
Data Storage Solutions
High Tech can Help you Simplify your Communications
Simplify your communications so you can focus on your business driving revenue, delighting your customers, ensuring your people are productive. Keeping all the plates spinning is challenging enough without the headaches of poor communications. High Tech Communications can help you understand how Avaya Cloud Office can fundamentally enhance the way your business communicates with customers, partners and across your organization by simplifying the way you call, chat, meet and collaborate.
Avaya Cloud Office places you, and all your users, in control of their communications, and delivers a unified communications experience that’s intuitive to use and accessible from a phone, a browser or any mobile device. From a single interface, you’ll chat with colleagues, make and receive calls, plan and join meetings, collaborate with screen sharing and video and keep your teams on-task with file sharing, task management and virtual team rooms that let everyone share and stay up-to-date.
If all those capabilities sound like a lot to manage, don’t worry—we take care of that for you. This public cloud solution from Avaya makes it easy. We keep your solution updated and secure with the latest releases – you don’t need to lift a finger. And Avaya Cloud Office’s flexibility makes it easy to expand as your business grows – in people or locations.
Bring your Communications into the 21st Century
Voice is no longer the only way—or even the preferred way— to stay in touch with customers and colleagues. Instead, chat/Instant Messaging (IM), often begins an interaction that may escalate into an audio, video, or content sharing session. The reality is your employees and customers expect more - they want a seamless and intuitive communications experience that fits into how they work instead of changing the way they work—helping them stay in touch on their device of choice as they move throughout their day.
Avaya Cloud Office creates a portal for communications, allowing your people to quickly transition to the mode that’s exactly right for them at any moment. One click is all it takes to start a call, join a meeting, contribute to a team chat or share content.
Integrated Meetings Keep it Simple and Reduce your Costs
With Avaya Cloud Office, there’s no need to pay for separate meeting services. You’ll enjoy unlimited audio and video conferencing with hundreds of audio or video conference participants. Share your screen and files with colleagues, integrate with your existing conference room systems and create impactful webinar experiences for large audiences.
Texting for Business
Texting (SMS) may be the most common way today to engage with someone else. But texting from your personal account may not be appropriate or optimal. It requires sharing your personal number with business contacts and makes it difficult to keep all your business communications in one stream. With Avaya Cloud Office, you get the same experience you’re used to, but all from within your Avaya solution. No mixing up contacts or worrying about personal versus business communications – each kind of contact stays within its domain. And Avaya Cloud Office supports Multimedia Messaging Service (MMS) allowing you to send and receive images, videos and other multimedia content.
One Number Does it All
With Avaya Cloud Office, one number does it all – voice, FAX, texting and multimedia messages all come to your single number – easy to manage, easy to control, and easy to see at a glance. And you’ll always know what’s going on even if you can’t pick up, through instant notifications for voice and FAX messages via email, SMS or the Avaya Cloud Office app.
Secure, Reliable Communications for your Critical Business Needs
The Avaya Cloud Office’s platform ensures you receive the security, reliability and coverage you need to move your business forward. Enterprise-grade capabilities like multiple, globally distributed data centers, enterprise single sign-on, and flexible role and permissions for administrators ensure your critical business communications remain secure and available when you need them.
Integrations that Make Sense for the Way you Work
You rely on a variety of different tools to get your work done every day: desktop apps, workflow automation, and customer relationship management from such vendors as Google, Salesforce, Oracle and Microsoft. With Avaya Cloud Office, you can integrate those apps with your communications, creating a seamless experience that eliminates the need to switch between applications. Simple, intuitive and fast. It lets you get more done.
Understand your Communications. Understand your Business
Take the guesswork out of understanding how communications work at your business. Avaya Cloud Office comes complete with an up-to-the-hour advanced call management system and analytics. Use the built-in reports or create your own dashboards with over 30 Key Performance Indicators (KPIs). You’ll understand such metrics as your utilization, missed calls, time to answer, refused calls, meeting frequency, and system Quality of Service (QoS).
With Avaya Cloud Office, you’ll go beyond voice communications to a world where multi-media collaboration brings unprecedented productivity to your users and unprecedented responsiveness to your customers. Flexible, easy to use, feature-rich, mobile-friendly and backed by Avaya’s award-winning support, Avaya Cloud Office is available today to simplify your communications so you can focus on driving your business forward.
If you have any questions about Avaya Cloud Office powered by RingCentral or any other managed services offered by High Tech Communications, please contact us at Sales@hightechcommunications.ca or by calling (905)853-2335.