High Tech is hiring!

Position: Intermediate Level IT Support Technician

https://www.linkedin.com/jobs/view/1088830956


High Tech Communications is seeking an Intermediate Level IT Support Technician to provide technical support for our expanding Network Services offerings.


The successful candidate will very well-organized individual, with a high level of analytical thinking and problem-solving skills with the desire and ability to learn new systems quickly and efficiently.

Duties & Responsibilities:

  • Provide technical support to customers across Ontario both onsite and remote.

  • Troubleshoot and resolve Help Desk tickets in a timely manner.

  • Resolve technical issues and problems with Local Area Networks (LAN), Wide Area Networks (WAN), VPN and other networking configurations.

  • Travel to customer on-site locations for Services & Systems Support and Equipment & Services Installation / Upgrades.

  • Support multiple platforms including, vSphere, Hyper-V, Office365, Networks, Firewalls, Microsoft Server, Server and Storage Hardware, Endpoint Protection, Desktops and Desktop Operating Systems.

  • Perform project work assigned.

  • Manage and report on Customer Monitored Services.

  • Support of Data Centre and High Tech Infrastructure systems

  • Provide accurate and timely documentation and updates for work performed.

  • Identify and report issues from monitoring services supported as well as encountered during daily activities in support of customers

Required Communications & Organizational Skills:

  • Excellent interpersonal, verbal, and written communication skills.

  • Focus with attention to detail and dedication to the task at hand.

  • Proven time management / organizational skills

  • The ability to prioritise and multi-task.

  • Discretion and confidentiality when handling private and privileged information.

  • Work collaboratively with third party vendors to ensure the reliable function of security solutions including anti-virus, intrusion and spam detection and system backup solutions.

  • Effectively translate technical documentation to non-technical information for end-users to understand.

  • Self-starer with the ability to work with minimal supervision while knowing when collaboration is necessary.

  • Utilize MS Visio for the implementation, configuration and tracking of both Customer and Internal network configurations.

Required Qualifications & Experience:

  • 5+ years as an IT Support Technician or relevant position

  • Valid Driver's License and have own vehicle suited for business use as necessary.

  • Flexibility of fulfilling on-call and after-hours customer support as necessary.

  • Eligible to Work in Canada and possess a clean Criminal Record.

  • Experience troubleshooting hardware & software issues involving technical and non-technical co-workers and customers.

  • Understand and adhere to security best practices and follow internal written policies.

  • Ability to Support and Implement:

  • Desktop / Laptop / Tablet / Server Hardware (Windows, MAC, Lenovo, HP, Dell, etc.)

  • Microsoft Windows (7, 8, and 10)

  • PC connectivity – Ethernet, TCP / IP, and VPN

  • Servers 2012, 2016, 2019 and Linux

  • Virtualization of VMware (ESXI / vSphere), Hyper-V

  • Endpoint Protection

  • Azure and Microsoft 365

  • Active Directory, DNS, DHCP, Print Services, Group Policies, Remote Desktop, VDI

  • Managed Network Devices (Firewalls, Routers, Switches)

  • Managed Storage Devices (SAN, NAS, etc.)

Awareness & Knowledge Considered an Asset:

  • SQL and MySQL

  • Cloud backup solutions (Veeam).

  • VoIP.

  • Working as a Managed Services Provider (MSP).

  • SolarWinds N-Central / N-able, Mail Assure.

Please click here to apply

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