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High Tech is hiring!

Position: Intermediate Level IT Support Technician

High Tech Communications is seeking an Intermediate Level IT Support Technician to provide technical support for our expanding Network Services offerings.

The successful candidate will very well-organized individual, with a high level of analytical thinking and problem-solving skills with the desire and ability to learn new systems quickly and efficiently.

Duties & Responsibilities:

  • Provide technical support to customers across Ontario both onsite and remote.

  • Troubleshoot and resolve Help Desk tickets in a timely manner.

  • Resolve technical issues and problems with Local Area Networks (LAN), Wide Area Networks (WAN), VPN and other networking configurations.

  • Travel to customer on-site locations for Services & Systems Support and Equipment & Services Installation / Upgrades.

  • Support multiple platforms including, vSphere, Hyper-V, Office365, Networks, Firewalls, Microsoft Server, Server and Storage Hardware, Endpoint Protection, Desktops and Desktop Operating Systems.

  • Perform project work assigned.

  • Manage and report on Customer Monitored Services.

  • Support of Data Centre and High Tech Infrastructure systems

  • Provide accurate and timely documentation and updates for work performed.

  • Identify and report issues from monitoring services supported as well as encountered during daily activities in support of customers

Required Communications & Organizational Skills:

  • Excellent interpersonal, verbal, and written communication skills.

  • Focus with attention to detail and dedication to the task at hand.

  • Proven time management / organizational skills

  • The ability to prioritise and multi-task.

  • Discretion and confidentiality when handling private and privileged information.

  • Work collaboratively with third party vendors to ensure the reliable function of security solutions including anti-virus, intrusion and spam detection and system backup solutions.

  • Effectively translate technical documentation to non-technical information for end-users to understand.

  • Self-starer with the ability to work with minimal supervision while knowing when collaboration is necessary.

  • Utilize MS Visio for the implementation, configuration and tracking of both Customer and Internal network configurations.

Required Qualifications & Experience:

  • 5+ years as an IT Support Technician or relevant position

  • Valid Driver's License and have own vehicle suited for business use as necessary.

  • Flexibility of fulfilling on-call and after-hours customer support as necessary.

  • Eligible to Work in Canada and possess a clean Criminal Record.

  • Experience troubleshooting hardware & software issues involving technical and non-technical co-workers and customers.

  • Understand and adhere to security best practices and follow internal written policies.

  • Ability to Support and Implement:

  • Desktop / Laptop / Tablet / Server Hardware (Windows, MAC, Lenovo, HP, Dell, etc.)

  • Microsoft Windows (7, 8, and 10)

  • PC connectivity – Ethernet, TCP / IP, and VPN

  • Servers 2012, 2016, 2019 and Linux

  • Virtualization of VMware (ESXI / vSphere), Hyper-V

  • Endpoint Protection

  • Azure and Microsoft 365

  • Active Directory, DNS, DHCP, Print Services, Group Policies, Remote Desktop, VDI

  • Managed Network Devices (Firewalls, Routers, Switches)

  • Managed Storage Devices (SAN, NAS, etc.)

Awareness & Knowledge Considered an Asset:

  • SQL and MySQL

  • Cloud backup solutions (Veeam).

  • VoIP.

  • Working as a Managed Services Provider (MSP).

  • SolarWinds N-Central / N-able, Mail Assure.


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