High Tech is hiring!

Position: Intermediate Level IT Support Technician

https://www.linkedin.com/jobs/view/1088830956

High Tech Communications is seeking an Intermediate Level IT Support Technician to provide technical support for our expanding Network Services offerings.

The successful candidate will very well-organized individual, with a high level of analytical thinking and problem-solving skills with the desire and ability to learn new systems quickly and efficiently.

Duties & Responsibilities:

• Provide technical support to customers across Ontario both onsite and remote.

• Troubleshoot and resolve Help Desk tickets in a timely manner.

• Resolve technical issues and problems with Local Area Networks (LAN), Wide Area Networks (WAN), VPN and other networking configurations.

• Travel to customer on-site locations for Services & Systems Support and Equipment & Services Installation / Upgrades.

• Support multiple platforms including, vSphere, Hyper-V, Office365, Networks, Firewalls, Microsoft Server, Server and Storage Hardware, Endpoint Protection, Desktops and Desktop Operating Systems.

• Perform project work assigned.

• Manage and report on Customer Monitored Services.

• Support of Data Centre and High Tech Infrastructure systems

• Provide accurate and timely documentation and updates for work performed.

• Identify and report issues from monitoring services supported as well as encountered during daily activities in support of customers

Required Communications & Organizational Skills:

• Excellent interpersonal, verbal, and written communication skills.

• Focus with attention to detail and dedication to the task at hand.

• Proven time management / organizational skills

• The ability to prioritise and multi-task.

• Discretion and confidentiality when handling private and privileged information.

• Work collaboratively with third party vendors to ensure the reliable function of security solutions including anti-virus, intrusion and spam detection and system backup solutions.

• Effectively translate technical documentation to non-technical information for end-users to understand.

• Self-starer with the ability to work with minimal supervision while knowing when collaboration is necessary.

• Utilize MS Visio for the implementation, configuration and tracking of both Customer and Internal network configurations.

Required Qualifications & Experience:

• 5+ years as an IT Support Technician or relevant position

• Valid Driver's License and have own vehicle suited for business use as necessary.

• Flexibility of fulfilling on-call and after-hours customer support as necessary.

• Eligible to Work in Canada and possess a clean Criminal Record.

• Experience troubleshooting hardware & software issues involving technical and non-technical co-workers and customers.

• Understand and adhere to security best practices and follow internal written policies.

• Ability to Support and Implement:

• Desktop / Laptop / Tablet / Server Hardware (Windows, MAC, Lenovo, HP, Dell, etc.)

• Microsoft Windows (7, 8, and 10)

• PC connectivity – Ethernet, TCP / IP, and VPN

• Servers 2012, 2016, 2019 and Linux

• Virtualization of VMware (ESXI / vSphere), Hyper-V

• Endpoint Protection

• Azure and Microsoft 365

• Active Directory, DNS, DHCP, Print Services, Group Policies, Remote Desktop, VDI

• Managed Network Devices (Firewalls, Routers, Switches)

• Managed Storage Devices (SAN, NAS, etc.)

Awareness & Knowledge Considered an Asset:

• SQL and MySQL

• Cloud backup solutions (Veeam).

• VoIP.

• Working as a Managed Services Provider (MSP).

• SolarWinds N-Central / N-able, Mail Assure.

Please click here to apply