Now Available! Univerge Blue Contact Centre in the Cloud

Let your customers choose how they want to communicate by creating an efficient, highly-personalized experience with every interaction. ​

Step into the Cloud with the cost savings and flexibility of cloud-based business communications from NEC.

With NEC Univerge Blue Contact Centre in the Cloud you can efficiently handle all your communications — phone, email, chat, video and voice mail — all without expensive capital investment or additional onsite equipment or software.

At a glance:

Works with any existing or new phone system or as a standalone call centre

Enterprise-grade features and functionality

Low monthly payment per agent/supervisor

Only pay for what you use each month

Inbound and or outbound

Skills-base routing — highly customizable

Agents and supervisors can use any phone (tablet, cell phone, analog, SIP or soft phone)

Integrated multi-channel interaction: phone, email, chat, video and voice mail

Agents/supervisors can log in from anywhere as long as they can access the internet

Recording of voice and screens—store and access all interactions

Fully customizable IVR offers self-service options to callers

Contains enterprise contact centre features such as monitoring, whisper, barge in, dashboards, supervisor help etc.

Real time reports

Real time dashboards

Historical reports

Simple:

Provides high-end, enterprise-grade virtual contact centre capability in a low-cost, on demand delivery model.

Only pay for what you need

Reliable:

Software updates, upgrades and maintenance are performed in the cloud by NEC Univerge Blue, keeping your operations up and running without interruption.

Powerful disaster recovery abilities are included for complete peace of mind

Secure:

Cutting-edge encryption and security protocols are built directly into the product.

[endif]--

Reap the Benefits

Lower costs—never pay for unused capacity again

Scalability—easily meet fluctuating demand

Ease of Use — Powerful, yet easy to use web-based administration program to make changes yourself or High Tech can make the changes for you

Real time Monitoring and Reports—full range of comprehensive real time features and reports so that managers and supervisors remain in-touch and in control

Historical Reports— hundreds of reports are available and customizable

Disaster Recovery—route around network issues with cloud-based NEC technology

Peace of mind— NEC UNIVERGE BLUE maintains the technology and infrastructure so you can focus on your core business

Location Independence—agents and supervisors can easily work anytime, anywhere and from any device without sacrificing functionality

![endif]--


Featured Posts
Recent Posts
Archive
Search By Tags
No tags yet.
Follow Us
  • Facebook Basic Square
  • Twitter Basic Square
  • Google+ Basic Square
 
ABOUT US

High Tech Communications is a value-added reseller and systems integrator in the telecommunications and data industry.


Representing multiple world-class manufacturers High Tech has been providing telecommunications, data and PA solutions for customers since 1985.

KEY SERVICES
CONTACT US

©Copyright 2018-High Tech Communications

  • Facebook App Icon
  • Twitter App Icon
  • LinkedIn Social Icon
  • Google+ Social Icon