Now Available! Univerge Blue Contact Centre in the Cloud
Let your customers choose how they want to communicate by creating an efficient, highly-personalized experience with every interaction.
Step into the Cloud with the cost savings and flexibility of cloud-based business communications from NEC.
With NEC Univerge Blue Contact Centre in the Cloud you can efficiently handle all your communications — phone, email, chat, video and voice mail — all without expensive capital investment or additional onsite equipment or software.
At a glance:
Works with any existing or new phone system or as a standalone call centre
Enterprise-grade features and functionality
Low monthly payment per agent/supervisor
Only pay for what you use each month
Inbound and or outbound
Skills-base routing — highly customizable
Agents and supervisors can use any phone (tablet, cell phone, analog, SIP or soft phone)
Integrated multi-channel interaction: phone, email, chat, video and voice mail
Agents/supervisors can log in from anywhere as long as they can access the internet
Recording of voice and screens—store and access all interactions
Fully customizable IVR offers self-service options to callers
Contains enterprise contact centre features such as monitoring, whisper, barge in, dashboards, supervisor help etc.
Real time reports
Real time dashboards
Provides high-end, enterprise-grade virtual contact centre capability in a low-cost, on demand delivery model.
Only pay for what you need
Software updates, upgrades and maintenance are performed in the cloud by NEC Univerge Blue, keeping your operations up and running without interruption.
Powerful disaster recovery abilities are included for complete peace of mind
Cutting-edge encryption and security protocols are built directly into the product.
Reap the Benefits
Lower costs—never pay for unused capacity again
Scalability—easily meet fluctuating demand
Ease of Use — Powerful, yet easy to use web-based administration program to make changes yourself or High Tech can make the changes for you
Real time Monitoring and Reports—full range of comprehensive real time features and reports so that managers and supervisors remain in-touch and in control
Historical Reports— hundreds of reports are available and customizable
Disaster Recovery—route around network issues with cloud-based NEC technology
Peace of mind— NEC UNIVERGE BLUE maintains the technology and infrastructure so you can focus on your core business
Location Independence—agents and supervisors can easily work anytime, anywhere and from any device without sacrificing functionality