The Benefits that VoIP Phone Systems Bring to Small Businesses


One of the growing trends in business is the adoption of voice over Internet protocol (VoIP) phone systems over older set-ups that use dedicated cables and telephone lines. Instead, VoIP sends phone signals over the Internet—a single change that opens up a new world of opportunities. The use of VoIP phone systems for Toronto businesses' primary phone systems can shake up existing practices in a way that no legacy telephone system could and will empower even small businesses with top-end professional services and abilities.

Benefits of VoIP Phone Systems for Small Businesses

Cost Savings

Small businesses have lower operating funds than larger enterprises, so although anyone can benefit from reducing costs, small- to medium-sized businesses will feel the effects more strongly. VoIP phone systems eschew traditional telephone lines in favour of the Internet, which can reduce monthly phone costs by up to 70% and let you place long distance calls without fear of extra charges. Additionally, IP phone systems can make effective use of cloud storage to host many features off site, so there can be a significantly lower need for hardware purchases and maintenance costs.

Mobility and Reach

VoIP phone systems can be accessed by any employee with an Internet connection, even if they aren't at the office. This allows your workers to stay connected to one another, your vendors, clients, customers, and other essential contacts. Another useful feature is that incoming calls can be routed in this fashion as well. If an employee is on the go, they can have incoming calls redirected from their desk phone to their cell phone, ensuring they are never out of reach. Even faxes and voicemails can be forwarded as e-mail attachments so that employees can always stay in the loop.

Advanced Features

VoIP phone systems are designed with the needs of businesses in mind and allow even small enterprises to take advantage of top-end features and technical supports. Just a few examples include:

  • Attach and send images or documents to the person you're calling

  • Hold face-to-face calls with webcam integration

  • Easily bridge multiple callers together for conferences

  • Automatically forward voicemail to the email address of your choice

  • Dictation feature that automatically transcribes calls

  • ...and more!

Easy to Scale

VoIP phone systems remove many of the hassles that come with trying to scale a traditional system up or down. Establishing or removing new lines is a matter of a few clicks and adding or removing the physical phone unit. It is an extremely lightweight process that does away with the costs, hassle, and overall downtime that comes with trying to lay new cables and alter existing lines.

Low Maintenance

VoIP phone systems that are hosted in the cloud make extensive use of the cloud for storage and support, which helps ensure the system's reliability. Software updates are taken care of automatically by your provider and maintenance of core systems is done off site and out of mind. With so much of the day-to-day running of the system being done for you, your IT personnel will be freed up to direct their attentions to more pressing and productive projects.

Why Use High Tech Communications for VoIP Phone Systems?

High Tech Communications, based in Aurora, has partnered with several best-of-breed cloud service providers to bring top-tier cloud services to you. In addition to cloud telephony, we offer a number of high-end VoIP phone systems and data solutions (on site or cloud) that can benefit a host of GTA sectors, such as education, healthcare, hospitality, call centres, and countless types of businesses.

Our integrated network partnerships allow us to offer dedicated communications support across regional, national, and even international accounts.

For more information on VoIP phone services, please feel free to contact us toll-free at 1-800-853-2335.


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