

5 Smart Contact Centre Strategies Designed to Improve the Customer Experience
In a recent study of more than 300 contact centres from across the globe, Deloitte found that 85% of respondents viewed customer...


Customize Your Contact Centre To Meet the Demands of Your Customers
Nowadays, customer support is far more complex and challenging than ever before. Technology has fostered higher expectations amongst...


Cutting Through the Noise: The Telecom Alphabet Explained
More and more organizations are moving to upgrade their legacy phone systems, which in many cases have been in place for decades....