The adoption of SIP trunking continues to grow. According to a recent survey by market research firm IHS, 62% of North American enterprises plan to use SIP trunking by 2017 compared to the 45% that use it today. The increasing popularity of SIP trunking will come as no surprise to anyone who has implemented the technology and experienced its benefits. For many businesses, ease of expansion, flexibility and lower costs are all drivers of its adoption. But for those companies

It's common for organizations to phase their mobility solutions rollouts. But determining who should get access to mobility first is always a challenge, especially in organizations with hundreds of employees. While a thorough study looking at employee needs, processes and applications is the usual approach to making these decisions, there’s a quick way to decide which employees and processes can benefit the most from mobility. This six-step plan will help you gather the info

Business competition in today’s economy is fierce. Your customers expect the highest level of customer care, and you and your staff need to be reachable, professional and customer focused at all times – no matter where you’re located. If that’s your business model, is your phone system serving you like you serve your customers? Use this checklist to evaluate if your phone system gives your customers the experience they now expect from their chosen providers. Any items you c