There are pros and cons to both hosted PBX and on-premise PBX. Fundamental differences to each of the systems offer advantages that need to be known prior to making a decision on one over the other. The move to an IP-PBX business phone system is beneficial regardless of whether you use hosted or on-premise. However, there are differences and knowing the differences leads to a better VoIP phone system and a higher level of satisfaction for your company, your employees and eve

Before we start talking about why having VoIP is such a great way to go, we should review what we mean by VoIP and unified communications. Voice over Internet Protocol is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (such as the internet). Unified Communications is a term describing the integration of real time communications services such as instant messaging (chat), presence information, voic

Traditionally, business phone services has been considered as an expense item. However, with the advances in telecom, convergence and unified communications (UC) perhaps it’s time to re-frame that thinking. When deployed for maximum potential, your communications solution can not only lower costs, but increase revenues as well. This concept isn’t as far-fetched as you might think. By integrating traditional phone features with business productivity and collaboration tools, yo

While more and more businesses have come to understand the advantages of cloud-based telecommunications systems, it’s often hard to get around the fact that moving from an older solution costs money. That puts executives in a quandary: Do they put off the investment until it’s absolutely necessary and use their dollars for other initiatives, or upgrade their system now in order to take advantage of the flexibility, cost-effectiveness and power a cloud-based solution can offer

Growth – that most desirable of outcomes – can be a double-edged sword. As a company increases in size and becomes more complex, the systems and processes that once supported its workforce may begin to seem inadequate. Pressure points emerge: To accommodate more clients, you need to invest in more powerful business applications and tools. Yet, to do so increases the costs and complicates your choices. To maintain profitability, you need both cutting-edge programs and high-qua

SIP trunking is a Voice over Internet Protocol based on the Session Initiation Protocol by which Internet telephony service providers deliver telephone services to customers equipped with SIP trunk-compatible phone systems. Unlike traditional telephony, where bundles of physical wires are delivered from the service provider to a business, a SIP trunk allows a company to replace traditional fixed telephone lines with connectivity to the public switched telephone network via a

More and more organizations are moving to upgrade their legacy phone systems, which in many cases have been in place for decades. Consulting firm Frost & Sullivan says the hosted IP telephony and unified communications and collaboration market has reached mass adoption, and predicts the North American market for these services will reach 41.9 million users by 2021. Companies just starting to research phone systems are likely to face a confusing alphabet of acronyms includi