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Essential Features of a Cloud Phone System

Cloud phone systems are the latest in business phone options that allow for an unparalleled level of connectivity while minimizing operational costs. The advantages that cloud telephony has over traditional business phone systems have been discussed here before, but this time, we'd like to place the focus on more in-depth features. Cloud phone systems, after all, are tailored to support the needs of businesses. To that end, they include a number of perks that may at first seem like “bells and whistles” but are, in fact, capable of dramatically increasing the connectivity and communications ability of staff in a myriad of ways. Here are some of the business phone services that should be expected with any quality cloud telephony arrangement.


An auto-receptionist is the voice or button menu system that manages incoming calls. In addition to directing callers to specific departments or employees at the press of a button, auto-receptionists can include dial-by-name directories, extension support, and other useful features that allow any callers to reach the person they want to talk to without going through a human receptionist. As an added perk, auto-receptionists have a tendency to make businesses appear larger and more impressive.

Direct in Dial (DID) Numbers

Direct in Dial numbers enable calling parties to bypass the auto-receptionist to reach a person or department directly. Of course, DID numbers, if unanswered, can be routed to a voice mailbox, another extension, a workgroup or ACD queue, or to an auto-receptionist.

Call Forwarding and Following

The ability to forward callers from one phone to another is not a new feature for business phone systems. Where cloud phone options shake things up is in the flexibility and ease with which such tools can be used. Callers can not only be routed through other phones in your system—perfect for if you need to move from your desk to a conference room or to a co-worker—but can be directed to other linked devices as well. Calls can be forwarded to or from an employee's smartphone, for instance, or even a tablet or computer. Regardless of how employees move about the office, they will always be able to stay connected.

Mobile Integration

Since cloud phone systems derive their functionality from the Internet, integration with mobile devices is second nature. Many systems support specialized mobile apps for tablets and/or smartphones, which allow access to the phone system without the need of desk phones. With just a few taps, calls can be made or received through the system, faxes, business SMS texts, voicemail, conferencing, configurations, and more can all be accessed. In addition to the flexibility this integration provides, it also allows employees to bring their own devices to the office—further reducing ownership costs.

High Tech Communications, based in Aurora, has partnered with several best-of-breed cloud service providers to bring top-tier cloud and data services to you. In addition to cloud telephony, we offer a number of high-end VoIP and traditional TDM phone systems and data solutions (on site or in the cloud) that can benefit a host of GTA sectors, such as education, healthcare, hospitality, call centres, and countless types of businesses.

Our integrated network partnerships allow us to offer dedicated communications support across regional, national, and even international accounts.

For more information on our business phone services, please feel free to contact us toll-free at 1-800-853-2335

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