Contact Centre Trends to Watch for in 2017
In this day and age, call centres are even more of an integral part of successful business practices than ever before. Meaningful...
How a Cloud Contact Centre Can Create a Better Customer Experience
An effective contact centre team is essential to the growth and success of any business. Companies who operate with the traditional phone...
How to Use Communication Technology to Improve Customer Service
Customer service is a very important part of any business as it can affect the success of your company. If your customer support team is...
10 Reasons to Move Your Contact Centre to the Cloud
Call centres worldwide are moving to hosted contact centre platforms at a rapid pace. Why are so many companies moving away from owning...
Contact Centre Strategies to Convert Customer Service Calls to Sales
The role of customer service agents is shifting as consumer expectations are rising. This means that your business’s call centre team has...
10 Benefits of Video Surveillance Systems
One of the best ways to protect your place of business, employees, and customers is to integrate video surveillance and video recording...
What Are the Different Cloud-Based Communication Services?
Cloud-based unified communication services are rapidly increasing in popularity by increasing employee productivity, reducing expense,...
How Does Video Collaboration Increase the Productivity of an Organization?
Video collaboration services are becoming the most in-demand process of the digital age. Crystal-clear, high-definition video...
Security Benefits of Cloud Computing
Organizations and businesses looking for convenience, economy, and an engaged workforce should look into the benefits of a cloud...
Why Do Lawyers Need Cloud-Based Technology?
Cloud computing is the process of storing data safely somewhere on the Internet rather than on a hard drive on your computer. Using the...
