Why You Should Switch to Cloud Telephony Services
The humble office phone is on its way out, and it isn't hard to see why. Businesses today prize agility and mobility and it's hard to get...
Now Available! Univerge Blue Contact Centre in the Cloud
Let your customers choose how they want to communicate by creating an efficient, highly-personalized experience with every interaction....
Cloud Communications — Hype or Help?
Recently there’s been a lot of buzz about the “Cloud” and “Cloud Communications.” Is the Cloud worth taking a look at? Are there real,...
6 Keys to an Effective Auto Attendant
When it comes to contacting a business for the first time, a recent study from Software Advice found that almost half (48%) of...
VoIP for Small and Medium-Sized Business
Before we start talking about why having VoIP is such a great way to go, we should review what we mean by VoIP and unified...
5 Smart Contact Centre Strategies Designed to Improve the Customer Experience
In a recent study of more than 300 contact centres from across the globe, Deloitte found that 85% of respondents viewed customer...
The Era of “Bring Your Own Cloud”
With careful implementation of BYOD rules and procedures such as tracking through mobile device management, setting up security to block...
Unified Communications Is More Important Than Ever
These days life is moving faster and faster. We keep supercomputers in our pockets and even on our wrists. We make phone calls on our...
What's the Difference Between Office 365 and Office 2016?
Microsoft Office 365 refers to subscription plans that include access to Office applications plus other productivity services that are...
How Your Business Phone Solution Can Help You Save & Grow
Traditionally, business phone services has been considered as an expense item. However, with the advances in telecom, convergence and...
